Sophie Chance
Founding Technical CSM at Browserbase
I joined Browserbase when it was five people. Spent the first year as the only seller, then built Customer Success from scratch.
Two years later: $2M+ in new business, a data pipeline I'm proud of, and 1,000+ customer conversations that shaped the product. Finishing my MIDS at UC Berkeley and genuinely excited about where AI agents are going.
Experience
Browserbase
Founding Technical Customer Success Manager
AI browser automation infrastructure — the platform that lets AI agents control real browsers at scale.
- ▸Closed $2M+ in new business across 111 deals
- ▸Generated $930K+ net new revenue from existing customers via renewals and expansions
- ▸Built the entire Customer Success function from zero: onboarding workflows, health scoring, renewal playbooks, segmentation tiers
- ▸Architected core data pipeline: Supabase → Estuary → Snowflake → Hightouch → HubSpot, connecting product usage to GTM systems
- ▸Handled 1,629 support issues and 1,047 customer conversations in 2025
Portico / CourseKey
Senior Data Analyst
CourseKey, acquired by Portico. EdTech platform for vocational and workforce training schools.
- ▸Curated and maintained scalable datasets using Python and SQL from 9 sources, distilling data into coherent stories for executives
- ▸Managed data flow through CRM systems as CRM Admin, improving processes and anticipating business needs
- ▸Identified key business challenges, generated sales pipeline, and measured product adoption for CourseKey
- ▸Designed and implemented scalable data pipelines for efficient data processing and executive reporting
- ▸Prepared Quarterly Business Reports to showcase progress and successes for primary client types
- ▸Integrated Client Success Software with HubSpot CRM to ensure up-to-date information across all teams
Education
UC Berkeley School of Information
Master of Information and Data Science (MIDS)
Capstone: Agent IQ — Agent Navigability Score
Evaluation harness benchmarking AI agents navigating live websites. Metrics: success rate, runtime, token usage, concurrency, stealth. Built with Browserbase, Stagehand, Databricks, Next.js, Auth0.
San Diego State University
BS, Management Information Systems
Weber Honors College · Kappa Delta · SDSU Ambassadors · Kesem · Rotaract · Best Buddies · Engineers Without Borders
Skills
Languages
Data & Infra
Browser & Agents
Web
GTM / CRM
ML
Hackathons
UC Berkeley AI Hackathon
Built Scam Scanner — an AI agent that intervenes in real-time during scam phone calls targeting vulnerable groups. Won sponsor prizes.
AI Agents 2.0
Created an intelligent agent system for automated customer service using natural language processing and machine learning.
MCP Hackathon
Built a prototype mobile application to help users track and reduce their carbon footprint through gamification.
Writing
7 Steps to Upgrade your CRM
CRMs don't have to be the bane of your company's existence. Everyone seems to have a CRM and nobody seems to like it. A well-put-together system with clear workflows and limited manual entry will allow you to have a streamlined system.
Wow, Bow, Chow. 3 words that changed my relationships
Summer camp trick, to life skill. These three words have improved my relationships, saved me from awkward silences, and allowed me to reflect on myself in unexpected ways.
Add a New Object to your Hubspot
Don't let the limitations of what you are presented with hold you back. The creation of a 'Conferences' object was exactly what we needed to replace our spreadsheets.